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"I dropped my keys
and someone nearly died"
Lisa, a former nurse, explains how an unintended error 30 years ago almost resulted in serious harm to her patient. In this talk she explores what, if anything, has changed since that day to make healthcare safer and the real cost of the embedded name, blame and shame culture in workplaces and throughout society.
This was the second most watched TEDx talk in the world in September 2021, and it was elevated to the TED.com site in March 2022.
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